Mitchell & Mocca did know how to smuggle- here you learn how to shop.
If you are shopping for the first time at Mitchell and Mocca eShop fill in the required data at the delivery fulfilment and you will get a new client account. Please save your login data, your user name and password, for the next deal with Mitchell&Mocca. As a regular customer you may login with your user name and password.
After that you may choose your products and complete the deal.
Now you have to go to the cash register, choose your delivery and payment alternatives and the deal with Mitchell & Mocca® is made.
As soon as the order is confirmed by us by e-mail, you may look forward for the delivery of your product to your delivery address.
If you want to learn regularly what is new at the Mitchell and Mocca eShop, you may register with your e-mail-address to receive our newsletter. So you are always the first to know what news Mitchell & Mocca® have for you. No matter if new products, special offers, limited editions for the online-shop or price reductions- you get the fastest remark for the perfect deal.
If you are disappointed by the newsletter, you may get rid of it comfortable and without problems.
Shipping and delivery time
Our delivery partner is DHL.
Within Germany we deliver free to the door including insurance at a delivery value of more then 75 €. At a lower value we account 2,50 € for packaging and delivery and 1,40 € for insurance.
For information regarding delivery abroad see the delivery price list: List
The delivery time within Germany is 2-3 working days from payment receipt. In case of a delivery abroad the delivery time varies between 3 and 12 days.
Please keep in mind that prepayment requires banking times of 2- 4 days.
Directly after the delivery has left our warehouse and was handed over to DHL, you receive a delivery confirmation and all information about your delivery. So you can control every step of the delivery.
If you are not at home during the day, DHL will leave a message in your post box. You may fetch your delivery at your post office within 7 working days. You may give us another delivery address, were another person may accept the delivery for you. Please keep in mind that a delivery to a packaging station is not possible.
Payment
1. Payment by prepayment You receive our bank details with the order confirmation and pay in advance. Your product is delivered immediately after payment receipt. See Shipping and delivery time for details about delivery time and banking times.
2. Payment by credit card
Payment by credit card is easy and comfortable (possible with VISA, MasterCard, American Express and DinnersClub). You just enter your credit card number, the validity date and the test number and we check the data just in time and via a 128-bit-ssl-encryption by MoneyBookers (www.moneybookers.com). This is our partner for save and uncomplicated payment.
Moneybookers is a leading international online payment system and electronic money issuer authorised under and EU law and regulated by the Financial Services Authority (FSA) in the . In other words: Your data is safe, secured and available for no one.
Directly after your order and payment we can handle your items and send it within stated delivery time. The debiting of your credit card will be occurred upon conclusion of your order. 2. Payment on account You may pay on account only if you have already ordered at least twice.
You pay the price later, the product is delivered immediately after payment receipt. After the receipt of the delivery you have 14 days to pay Mitchell & Mocca® by transferring the money to our bank account. Please keep in mind the banking times of 2 to 4 days.
Everything else, for example default, is mentioned in our General terms and conditions of business.
3. Paypal Paypal is the easiest and fastest way of payment and is accepted worldwide.
To pay by paypal you must have an account at paypal. The registration is for free and does not take long time. Click here (www.paypal.com)
Advantages: 1. You may pay within seconds, just-in-time. We receive the order immediately and the product is delivered at once. In the best case you will receive your delivery at the next day. 2. You are insured to an amount of 500 € without cost sharing through customer protection. 3. Your data is actively protected against misuse. Papypal is a bank since 2007.
Replacement and return
You may return every article without reason within 14 days or replace it by another article, if this article can be delivered.
The product must be unused and all markers must be at their place. Clothes must not be in the original packaging, but send in an additional box. The original packaging is not part of the cloths. But we reserve the right to reduce the purchase price if the cloths are dirty, sticked or worn out in an improper way. All additions, such as buttons and stickers must be included and cannot be kept by the client.
f you want to return the product, we will pay back the purchase price. It may take 10 days till the money is booked to your account.
In case of a replacement you will send back the article by using the postage form via DHL/post and we will send the new article to you for free.
Return / Replacement:
The address for return or replacement is:
Mitchell and Mocca eShop - Logistik c/o Pack Solutions Drach GbR Löbauer Str. 60
02625 Bautzen
Fill in the form included in the package for the fulfilment of return and replacement.
Put the form into the package, the return number on the form will be registered and connected to you.
Bring the package to the post office or a delivery service and put a postage form on it.
If you are choosing another delivery service, please keep in mind:
Please send the package only insured and free of charges. Costs of delivery of other delivery services when DHL/post must be paid by you. Unheralded and insufficiently postpaid packages are not accepted and will be returned at your cost.
After we have receipt the returning package, we will pay back the purchase price or deliver the new product to you.
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